Wednesday, July 24, 2024
HomeHealth InsuranceNew Digital Well being Expertise for Members

New Digital Well being Expertise for Members

Independence Blue Cross (IBX) is dedicated to creating the member expertise extra personalised and handy. We’re excited to announce that every one members now have a completely new digital well being expertise once they log in to the member portal at or via the IBX cell app.

This new digital expertise is greater than only a beauty replace. Enhancements had been made based mostly on intensive analysis by our Member Expertise workforce and testing by members. We addressed the underlying core know-how and took a person‑centric strategy to deal with unmet member expertise wants.

Enhanced Capabilities

With new navigation and up to date options, superior know-how with quicker response instances, and personalised content material that’s straightforward to search out, your members can:

  • Entry Well being Journeys for a fast view of all the things associated to their care, akin to their private well being report, profit protection, situation‑particular info, and care and packages to assist members attain their well being objectives
  • Construct a digital care workforce for fast entry to main and most well-liked suppliers
  • View private reminders and actions to handle their well being
  • Schedule on-line appointments (obtainable to native plan members solely)
  • Simply entry extra advantages, companion options, and different obtainable packages

The brand new member platform is constructed by customers, for customers.

Intuitive Navigation, Elevated Pace, and Personalization

Members who at present use or the IBX cell app to handle their account may even discover updates to current options, together with the steps to:

The perfect AI softwareDiscover right here..


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